Reggio Emilia, 42124
Italy

Position summary

We're looking for a Customer Quality Engineer in Reggio Emilia. This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction.

Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses.

Main responsibilities

-             Manage customer quality complaints end-to-end, from receipt to closure.

-             Analyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys).

-             Colaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries.

-             Act as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication.

-             Coordinate internal activities with technical departments (R&D, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions.

-             Monitor the effectiveness of implemented actions and ensure formal closure of complaints within agreed timelines.

-             Monitoring Customers IPM and PPM focusing on critical issues collaboranting in improvement plan definition and implementation to reducethem and maintain high level of customers trust

Main opportunities and challenges: 

Opportunity to work in a dynamic and multinational reality, with excellent career opportunities.

Short term challenge: Customer IPM & PPM improvement according to KPI targets

Long term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner.

Job position requirements

Education: University bachelor degree

Degrees Required in “Engineering ” - Degrees preferred “Mechanical Engineering”

Professional background 

•            At least two years of experience in a similar role is a plus

•            Background in medium-structured industrial contexts (preferably mechanics or hydraulics)

•            Automotive is a plus (not mandatory)

Hard skills 

Essential:         

•            Fluent in spoken and written English

•            Skilled to use Microsoft Office suite, SAP

•            Basic Quality tools knowledge (8D, SPC, PPAP, Kaizen, Problem solving, …)

•            Team Working

Considered as a plus:

•            French/german language

•            Knowledge IATF16949 standard

Soft skills

•            Team working

•            Proactivity

•            Strong organizational activities to manage tasks and priorities

•            Excellent communication skills and collaborative mindset

•            Passionate about quality, driven by innovation, and customer oriented

•            Good technical understanding and analytical skills

Compensation: Starting gross annual salary (RAL): starting at € 38.000, Level C3 - CCNL Metalmeccanica Industria - The total compensation package will be determined based on the candidate’s skills and professional experience.